Field Service Systems: Challenges and Opportunities

The talk will introduce the Field Service industry, discuss why and how digital transformation is critically important to service providers, and present the leading role that Salseforce plays in this space. We will also discuss optimizing operations, reducing costs and maximizing value. In particular, we’ll discuss the concept of Service Optimization Chain, its mathematical complexity, and possible solutions. The talk will evolve around real life examples that illustrate the challenges and opportunities.